A deposit fee of 25-50% will be charged for a reservation, however a deposit of 100% will apply for a 1 day reservation.
General Guidance
By taking your reservation, we agree to keep a room or rooms available to you for the dates you have requested. In return, we rely on customers who have made reservations in advance to give us fair notice of cancellation.
A room cancellation in a hotel may amount to less than 2% of the total capacity of that hotel and therefore any cancellation has little effect on their overall business for any particular day. In the case of a Guesthouse, a cancellation represents a far greater proportion of their business for any particular day. In the case of Croeso Guesthouse, it represents 20% – 30% of our capacity, depending on the type of room cancelled.
Refunds are not provided in the event of early check-outs.
Cancellations/amendments should be notified as soon as is practically possible, however:
Cancellations made 22 days or more prior to the date of arrival, no charges will be payable. A minimal admin fee could apply.
Cancellations between 21 and 15 days prior to arrival a 50% fee of deposit will be charged.         Cancellations between 14-8 days prior to arrival, your full deposit will be charged.
Cancellations made 7 days or less prior to arrival, a cancellation charge equal to the full amount of the original booking will be charged.
Should Croeso be able to fill your reservation with another booking, an admin fee of 10% will apply.
Cancellation of Reservations by Croeso Guesthouse
We take our responsibilities seriously and will hold rooms as requested and confirmed for you. However, on rare occasions it may be necessary to cancel your reservations with us due to proprietor illness, accidental double booking, family bereavement or a need for urgent repairs.
On such rare occasions, we will inform you at the earliest opportunity and will endeavour to find you alternative, comparable accommodation close by at the same room rate(s).
Changes to Guest Names
Changes to guest names should be notified to Croeso at the earliest opportunity.
Changes to guest names at any point during the reservation without prior consultation with the proprietors will constitute a new booking and will be charged accordingly.
Non Cancellation / No Shows
Failure to cancel and/or “No Shows” will result in a charge of the full amount of the original booking.
We trust that our guests will consider this to be a fair and reasonable policy and confirmation of a reservation shall imply acceptance of these terms.

* No smoking inside units, please smoke outside  (a fee will apply should smoke be detected)
* Booking in time: after 14h00
* Booking out time: before 10h00 (a fee of R100 for every hour extra will be charged)
* No extra guests allowed unless prior arranged
* Please respect other guests, no loud music or noise after 22h00